Residents Services
Privacy Policy
Effective Date: 3/12/2025
At Coastline Real Estate Advisors, we are committed to protecting the privacy and security of your personal information. This privacy policy outlines the types of information we collect, how we use it, and how we protect it. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information that is necessary to provide our property management services, which may include, but is not limited to:
- Personal Identification Information: This may include your name, address, phone number, email address, and emergency contact information.
- Financial Information: This may include payment details such as credit card or bank account information.
- Tenant or Property Information: This may include lease details, property location, occupancy status, and maintenance requests.
- Communication Data: Any records of interactions with us, including emails, phone calls, or support tickets.
2. How We Collect Information
We gather information in several ways, including:
- Directly from You: When you fill out forms on our website, submit a rental application, sign a lease, make payments, or contact us for support, we collect the information you provide.
- Automatically: When you visit our website, we may collect information about your device, browser type, IP address, browsing behavior, and usage of our services through cookies or other tracking technologies.
- Third-Party Sources: We may receive information from trusted third parties, such as property owners, credit bureaus, or background check services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage property management services, including tenant applications, payments, maintenance requests, and communication.
- To improve our services and customer experience through feedback and data analysis.
- To send important updates regarding your rental property or any changes to terms, payments, or legal obligations.
- To comply with legal obligations, including tax and regulatory requirements, and to resolve any disputes.
4. Sharing and Distribution of Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information under the following circumstances:
- With Service Providers: We may share your information with trusted service providers who assist in managing and maintaining our properties (e.g., maintenance contractors, payment processors). These providers are obligated to protect your information.
- Legal Obligations: We may disclose your information if required by law, such as responding to subpoenas, court orders, or government requests, or when necessary to protect our rights, property, and the safety of others.
- With Your Consent: We will not share your information with any third parties except when you explicitly consent to such disclosure.
5. Opting Out of Communications
If you no longer wish to receive communications from us, you can opt out by following these steps:
- Email Communications: Use the "unsubscribe" link included in any marketing email we send you.
- General Communications: Contact us directly at [your contact email/phone number] and request to be removed from our mailing list.
- Updates: If you no longer wish to receive updates about your account or property, please inform us and we will remove you from future communications.
Please note that if you opt-out of communications, we may still need to contact you regarding essential information, such as lease agreements or emergency maintenance notifications.
6. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Coastline Real Estate Advisors
134 Lomita St El Segundo CA 90245